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Always open.
Always accessible.
For every single resident.
Whether a resident is chatting on your website at midnight or calling from a landline with no smartphone in sight, they get the same knowledgeable, helpful response - in 30+ languages. No one left behind because of the device they use, the language they speak, or the time they call.
Welcome to Ai.gency for
Local Government.
Always Available
Residents get answers at 10pm on a Sunday just as easily as 10am on a Tuesday. No hold music, no voicemail, no waiting until Monday.
No Smartphone Required
A resident with a landline and no internet access gets exactly the same helpful experience as someone on your website. Digital inclusion built in by design.
Grounded in Your Content
Answers come from your website, your policies, and your documents - not generic AI guesswork. Every response is on-brand for your council.
Automated follow-up
Where an online form or digital service exists, your AI staff member offers to SMS or email the resident a direct link - reducing call volume and driving digital adoption for those who are ready.
Logs Every Request
Contact requests, complaints, and follow-ups are captured and logged automatically - so nothing slips through and your team always knows what came in.
The pressure on NZ councils has never been greater.
93%
Of Councils had to raise rates 4%+ in 2025/26 to cover costs
34%
Average rate rise over the last 3 years - 2.5x the rate of inflation
24/7
Your AI staff member answers residents, any time, always
0
Head count increase to serve an increasing demand
Do more. Spend less. Serve everyone.
New Zealand councils are caught in a vice. Residents expect more, but the government's new rates cap - coming into force from 2027 - means funding that growth through rates rises is no longer an option.
But here's what often gets forgotten in the rush to go digital: not every resident can or wants to use a website. Older residents, people with visual impairments, those without internet - they still need their council. And they deserve the same quality of service as everyone else.
Incendo's AI staff members serve every resident - through web chat or a traditional phone call - so no one is left behind and your team gets their time back.
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Three Channels.
One Consistent Experience.
Traditional Phone Call
Just pick up and talk - no apps, no internet, no tech skills needed. The same great service, the old-fashioned way.
Website Chat
Get instant answers any time, with direct links to the right page or form - no waiting, no phone queues.
Chat with your council the same way you message friends - familiar, fast, and available around the clock.
Well designed for the public sector.
SOC2
Certified security standard giving you peace of mind
Privacy Act
Designed to support compliance with NZ Privacy Act
No Retention
No resident conversations are ever stored offsite
Integrations
Integrate with Microsoft 365 and other platforms
Local NZ Team
We're not a faceless offshore platform. We're a local team who picks up the phone.
We Carry the Risk
Large language model costs can be unpredictable. Our fixed monthly plans cover that risk — no surprise bills, ever.
Continuous Improvement
Every month your plan includes dedicated hours for our team to tweak, tune, and improve your AI staff member based on real resident interactions.
Join the movement
Forward-thinking New Zealand councils are already exploring what's possible. Is yours next?
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