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Always available.
Always helpful.
For every patient 24/7.
Whether a patient is calling at 7am to book an appointment or ringing after hours about a repeat prescription, they get a calm, knowledgeable response every time — no hold music, no missed calls, no voicemail black holes.
Welcome to Ai.gency for Medical Centres.
Answers Every Call
No more missed calls or patients hanging up in frustration. Your AI staff member picks up every time, day or night — and responds in 30+ languages. Every patient gets helped, regardless of what language they speak or when they call.
Books Appointments
Patients can book, reschedule, or confirm appointments over the phone without involving your front desk. Your calendar stays full, your team stays focused.
Takes Repeat Prescriptions
Patients request their repeat prescriptions by phone in plain language. The request is captured, logged, and passed to the right person — accurately, every time.
A Better Day for Your Reception Team
Your receptionist shouldn't start every morning buried in a backlog of calls before they've even sat down. When the routine calls are handled, they can be fully present — face-to-face with the patients who need them most.
The pressure on medical centres is massive.
23%
Of calls to medical practices go unanswered
38%
Of daily calls hit in the first and last hour of the day
62%
Of patients who reach voicemail hang up
24/7
Your AI staff member answers every call, every time
Answer more. Stress less. Look after every patient.
New Zealand medical centres are caught between rising patient demand and the reality that you can't just keep adding reception staff to solve it.
But the bigger issue often gets overlooked: your receptionist is trying to do two jobs at once. Answer the phones and look after the people standing right in front of them. Something always suffers.
Incendo's AI staff members handle the routine inbound work — answering questions, booking appointments, and taking repeat prescription requests — by phone or through your website.
Your reception team gets their attention back. Your patients get better care. And nobody gets left on hold.
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Three Channels.
One Consistent Experience.
Traditional Phone Call
Patients just pick up and talk. No app, no portal, no tech skills needed. The same helpful, knowledgeable experience — available before you open, after you close, and every hour in between.
Website Chat
Patients on your website get instant answers any time of day, and can book appointments or request prescriptions without picking up the phone.
For patients who prefer to message — fast, familiar, and available around the clock.
Built for the demands of healthcare.
SOC2
Certified security standard giving you peace of mind.
Privacy Act
Designed to support compliance with NZ Privacy Act.
No Retention
No patient conversations are ever stored offsite.
Integrations
Works alongside your practice management system and Microsoft 365.
Local NZ Team
We're not a faceless offshore platform. We're a local team who picks up the phone.
We Carry the Risk
Large language model costs can be unpredictable. Our fixed monthly plans cover that risk — no surprise bills, ever.
Continuous Improvement
Every month your plan includes dedicated hours for our team to tweak, tune, and improve your AI staff member based on real resident interactions.
