Here's what happens when you skip the workshops and go straight to the source. Here's a question: what do you actually do when a client has 15 business processes running in a workflow tool they're leaving - and zero documentation to show for it? You could run a workshop. You could bring in the subject matter experts. You could spend weeks mapping out what everyone thinks the workflow does, versus what it actually does. Or you could just go straight to the source. That's what

And it's costing us... We build AI bots that answer phones for businesses across New Zealand. And almost every time, we hit the same wall. Not a technical wall. A people wall. The moment we demo an AI solution - usually one enhancing an existing process - the questions start flying. Is the language perfect? Does it pronounce all words correctly? Is every piece of information 100% accurate? Does it warn callers before collecting their personal details? Is it New Zealand Priva