Liam Heslop

Check out our solution in action! The bit that gives it away We build conversational AI agents that answer the phone for New Zealand businesses. We build them on ElevenLabs, where we're an accredited partner - which means we're in the platform every day, and we get to push on the bits that don't quite work yet. Our agents talk to customers in English, all day, and they're good at it. Right up until someone mentions where they live. Ōmokoroa. Pāpāmoa. Whangārei. Taupō. That's the moment an...

Here's why the open plan era is quietly over - and most companies haven't noticed yet. Cast your mind back to offices from the 90s and early 2000s. Pods. Partitions. Private offices. It wasn't glamorous, but there was a logic to it: privacy matters at work. Not just what was on your screen - but what was coming out of your mouth. If you needed a sensitive conversation, you could have one without the whole floor listening in. Then computers took over. Work moved to keyboards. The need for...

Here's what happens when you skip the workshops and go straight to the source. Here's a question: what do you actually do when a client has 15 business processes running in a workflow tool they're leaving - and zero documentation to show for it? You could run a workshop. You could bring in the subject matter experts. You could spend weeks mapping out what everyone thinks the workflow does, versus what it actually does. Or you could just go straight to the source. That's what we did for a...